Shipping

What is the cost of shipping?

The shipping cost for any order over $499 is absolutely free of charge anywhere in Canada.  Any orders under $499 will carry a shipping charge of only $14.99. There is a reduced shipping cost available for single item orders which will be discounted by your sales representative (please call 519-670-4451 to confirm cost). If you are ordering large quantities of gels or pastes, please call before ordering as shipping charges may differ slightly for these heavier items.

SHIPPING DISCOUNTS

NeuroSource Medical offers custom discounts for customers who purchase regularly from us, or who place large volume orders. To negotiate a great shipping discount for your orders, please contact Brad Watson at bwatson@neuro-source.com, or call 519.670.4451. 

SHIPMENT TIME 

If we receive your order by 2:30 PM EST we will have your order shipped out that day. This means that if you submit your order by 2:30 PM and it is approved, you will receive it usually within 1 business day in Ontario and within 3 to 5 days anywhere else in Canada, depending on your region. All items have a tracking number. Option for next day delivery anywhere in Canada is always available. Please select "Premium Shipping" if you are checking out through the website.

Returns

Product Returns

NeuroSource Medical does not accept returns on any used items. This is in accordance with federal law requirements pertaining to the sale of medical devices and goods. If there is a mix up with your order, or you are unsatisfied with your purchase we will gladly accept your unopened item return within 7 days of the item arriving at your location. We will verify this by the tracking information from our shipment. The buyer is responsible for the full cost of shipping the item with tracking back to our facility before a refund will be applied to account.